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When will my order be processed?

All orders are handles and shipped out from warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. (Promotional goods are not included in this list.)


How long will it take to receive my order?

If you ordered multiple items, we may send them to you in separate packages so that you can receive them faster!

Once you place your order, please allow 2-3 business days to process your order. After that it will take 5-7 business days for delivery in the Europe Union. ALL the E-bike ship from Poland or Ireland warehouse.(Promotional goods are not included in this list.)


Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.